Customer Support Executive

About the Role

The Customer Support Executive is a full-time, on-site role based in Gurugram.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and online support channels, providing clear and timely resolutions.
• Guide creators and brand partners through platform features.
• Troubleshoot technical or account-related issues.
• Escalate complex cases to relevant internal teams.
• Maintain accurate records of interactions.
• Follow up on open tickets.
• Ensure a smooth and supportive user experience.
• Gather user feedback.
• Contribute to support documentation.
• Collaborate with product and operations teams to improve overall customer satisfaction.

Requirements & Tech Stack

• Experience managing online support channels.
• Ability to provide basic technical support and troubleshoot platform-related issues.
• Comfort using CRM tools, ticketing systems, and standard office software.

Qualifications

• Strong customer support and customer service skills, with a focus on empathetic communication and issue resolution.
• Ability to provide clear, user-friendly technical support.
• Excellent spoken and written communication skills in English.
• Proactive problem-solving abilities and attention to detail.
• Willingness to learn new systems and processes.
• Ability to work collaboratively with cross-functional teams.
• Ability to maintain professionalism in a fast-paced environment.
• Relevant experience in customer-facing roles.
• A background in tech platforms, creator economy, or digital services is a plus.
• Associate or bachelor’s degree in any discipline, or equivalent practical experience.