Federal Associate Experience Consultant 2027

About the Role

IBM's Associate Program is for university hires looking to forge the future by thinking boldly and working with recognized brands. Associates collaborate with global clients on projects related to digital transformation, cloud strategy, AI adoption, and process redesign. The program provides access to industry-recognized certifications, digital badges, and a minimum of 40 hours of structured learning annually. IBM's culture supports internal mobility, allowing exploration of new technologies, industries, and career paths.

About The Team

This role is within IBM's US Federal team, focused on delivering secure, mission-critical technology solutions for government agencies. The team works with federal, state, and local clients, developing specialized expertise in government compliance and security standards. This sector offers unique career growth impacting public services and government missions.

Your Role And Responsibilities

As a Federal Associate Experience Consultant 2027, you will work at the intersection of customer experience, business strategy, design, and technology to transform how clients engage with customers and deliver meaningful experiences. You will support and lead Experience Strategy efforts through Insight, Idea, and Impact, uncovering customer insights, defining innovative strategies, and creating roadmaps for execution. Leveraging a human-centered approach and a growth mindset, you will collaborate with multidisciplinary teams to drive customer-centric innovation and measurable business outcomes.

Primary Responsibilities Include:

• Support customer experience initiatives through research, data analysis, and insight development to understand customer needs, behaviors, and pain points.
• Create customer-centered deliverables such as journey maps, personas, and experience recommendations to improve customer outcomes and business value.
• Collaborate with cross-functional teams on ideation sessions, workshops, and experience transformation projects using IBM design thinking methodologies.
• Communicate research findings and customer insights to stakeholders to inform decision-making and promote customer-centric best practices.

These positions are anticipated to start in 2027. Candidates must be able to obtain and maintain a Federal security clearance.

Requirements & Tech Stack

• Ability to gather and analyze customer feedback through interviews, surveys, and other research methods.
• Knowledge of design thinking principles.
• Ability to synthesize qualitative and quantitative data, identify trends, and develop actionable recommendations.
• Strong presentation, storytelling, workshop facilitation, and cross-functional collaboration skills.
• Willingness to travel up to 100%.

Qualifications

• Exposure to customer experience (CX), service design, or experience strategy projects (academic, internship, or professional).
• Familiarity with customer research, journey mapping, design thinking, and workshop facilitation techniques.
• Experience working in collaborative, agile environments.
• Communicating recommendations through presentations and storytelling.
• IBM Design Thinking Facilitation badge is a plus.