Team Leader Overdue Recovery
Royal Money
Noida, Uttar Pradesh, India4h agovia LinkedIn
About the Role
Royal Money, a brand operated by AASRA FINCORP PRIVATE LIMITED, is a technology-driven fintech company focused on digital lending and financial services. This is a full-time, on-site role for a Team Leader Overdue Recovery based in Noida.
Key Responsibilities
- Lead and supervise a team responsible for the recovery of overdue accounts.
- Ensure timely follow-up with customers through calls and other communication channels.
- Monitor portfolio performance and analyze repayment trends.
- Implement recovery strategies in line with company policies and regulatory guidelines.
- Set daily and weekly targets.
- Coach team members.
- Resolve escalated customer issues.
- Maintain accurate records of interactions and settlements.
- Coordinate with internal stakeholders (operations, credit, compliance) to improve processes and enhance customer experience while achieving recovery goals.
Requirements & Tech Stack
- Proficiency in using spreadsheets or recovery/CRM systems.
- Understanding of lending processes, basic credit concepts, and relevant regulatory and compliance requirements.
Qualifications
- Strong leadership and team management skills.
- Experience in collections, overdue recovery, or related credit control functions within financial services or NBFC/fintech environments.
- Excellent communication and negotiation skills.
- Good analytical and reporting skills.
- Strong customer service orientation.
- Ability to work on-site in Noida, manage time effectively, and adapt to a fast-paced, target-driven environment.
- Minimum of a bachelor’s degree in business, finance, commerce, or a related field.
- Prior experience in a similar supervisory role is preferred.