Customer Contact Comms New Associate

Accenture

About the Role

• You will be aligned with our Customer Support vertical.
• You will help in managing/resolving customers' queries.
• You will handle escalations and complaints of dissatisfied customers, providing resolutions.
• You will be responsible for closing faults and complaints within SLAs.

Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. The goal is to enhance customer satisfaction and engagement.

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.

Key Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• You will be given detailed instructions on all tasks.
• Decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• This role may require you to work in rotational shifts.

Requirements & Tech Stack

• Omnichannel - Customer Service
• Written and verbal communication
• English (International) - Proficient

Qualifications

• Any Graduation