Telecalling

About the Role

This is a full-time Telecalling role based in Chennai with a hybrid work arrangement.

Key Responsibilities

• Make outbound and receive inbound calls to communicate with existing and potential customers.
• Provide information about freight services.
• Respond to inquiries.
• Maintain call logs.
• Update customer records.
• Share shipment status.
• Coordinate with the operations team.
• Follow up on leads to support business growth.
• Address basic customer concerns.
• Escalate complex issues when needed.
• Ensure a professional and courteous experience on every call.
• Work closely with internal teams to support smooth logistics operations and customer satisfaction.

Requirements & Tech Stack

• Strong verbal communication.
• Active listening.
• Clear telephone etiquette.
• Customer service skills, including problem-solving and empathy.
• Basic computer and data entry skills.
• Proficiency in using call logs, spreadsheets, and CRM or customer record systems.
• Time management and organizational skills.
• Collaboration skills.
• Ability to communicate fluently in English and local languages (such as Tamil and Hindi) is highly beneficial.

Qualifications

• Minimum educational qualification: completed secondary education.
• Higher qualifications in commerce, business, or related fields are a plus.
• Prior experience in telecalling, customer support, or logistics is an advantage but not mandatory.