Strategic Program Logistics Coordinator

About the Role

We are seeking a proactive and detail-oriented Strategic Programs Administrator to execute and scale the Carrier Services portfolio of carrier-facing programs, including Deals & Discounts (D&D), Supplier Development & Impact (SDI), and Gear Up. This role is the execution engine of the Strategic Programs portfolio, owning the day-to-day operations that directly impact carrier cost savings, disadvantaged supplier spend goals, and network growth.

Key Responsibilities

• Deals & Discounts Program Execution
• Support the execution of promotional strategies by coordinating check-ins with vendor partners, tracking promotion timelines, and ensuring end-to-end implementation.
• Conduct outreach to prospective vendor leads to support pipeline development and expansion of the D&D portfolio.
• Execute vendor agreement workflows through Contract Central and internal approval tools.
• Coordinate vendor data sharing processes, including the preparation and distribution of carrier accounts to and from vendor partners.
• Collect and consolidate vendor performance metrics on a weekly and monthly basis into standardized reporting formats.
• Administer account management processes that enable carriers to access liquidity and financial support programs, including troubleshooting account issues and facilitating timely resolutions.
• Program Administration
• Administer KYC (Know Your Carrier) system for disadvantaged-owned business certification tracking.
• Manage certification issue dates, expiration dates, and renewal workflows.
• Support reporting automation for carrier certification metrics.
• Coordinate data deep dives, prime prep, and certification verification processes.
• Support global expansion coordination (EU RSP, UK guardrails, cross-regional alignment).
• Facilitate carrier engagement initiatives (Project S.O.A.R., WBENC conference coordination, carrier information sessions).
• Content Management & Marketing
• Create, update, and maintain program landing pages and digital content using internal content management systems.
• Manage landing page translation requests for new and updated content.
• Execute marketing initiatives that drive awareness and adoption of D&D offerings.
• Prepare and distribute the program newsletter on a regular cadence.
• Carrier & Vendor Engagement
• Serve as a shared point of contact for carrier communications, responding to inbound inquiries and routing escalations.
• Support the planning and execution of the Relay Roadway vendor roadmap series.
• Maintain vendor partner relationship cadence (weekly/monthly check-ins per partner SLA).
• Coordinate carrier information sessions and engagement events.
• Reporting & Program Operations
• Maintain and update program dashboards, ensuring KPIs are current.
• Monitor program operations to identify process gaps and recommend improvements.
• Manage multiple workstreams simultaneously across internal and external stakeholder groups.
• Track program-level financial metrics including carrier spend, vendor performance, and cost savings attribution.

Requirements & Tech Stack

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas).
• Experience managing large data sets and utilizing them to drive performance and process improvements.
• Experience with SQL (Preferred).

Qualifications

• High school or equivalent diploma.
• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience (Preferred).
• 1+ years of management experience (Preferred).
• Bachelor's degree (Preferred).