Admin Executive

About the Role

Picture yourself brightening someone’s day. As an Admin Executive / Secretary / Personal Assistant, you are the welcoming face and trusted support behind the scenes, ensuring everything runs smoothly for the General Manager and guests alike. You help create memorable experiences that reflect the highest standards of hospitality.

Key Responsibilities

• Executive Support & Scheduling: Manage the General Manager’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
• Guest Relations & Communication: Serve as the welcoming face of the Executive Office, handling guest enquiries, feedback, and survey responses with professionalism and warmth.
• VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
• Administrative Excellence: Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.
• Quality & Service Improvement: Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.
• Operational Support: Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.

Qualifications

• Exceptional interpersonal and communication skills, both written and verbal.
• Proven experience in an administrative or secretarial role is preferred.
• Strong time management skills with the ability to prioritize and follow directions effectively.
• Confident in handling confidential information with discretion and professionalism.
• Well-organized with strong administrative and coordination abilities.
• A proactive, detail-oriented team player who thrives in a fast-paced environment.
• A passion for spreading the light and warmth of Hospitality.