Customer Success Associate
Olsen Spaces
Bengaluru, Karnataka, India0–3 yrs51m agovia LinkedIn
About the Role
Olsen Spaces designs and manages premium office spaces in Bengaluru. This role owns the end-to-end client experience across buildings, serving as the primary point of contact for tenants.
Key Responsibilities
- Client Support & Query Resolution
- Serve as the first point of contact for all client queries via call, text, and other channels.
- Log and raise support tickets accurately for every issue reported.
- Proactively follow up with internal teams (facilities, housekeeping, finance, tech) until each ticket is resolved and closed to the client's satisfaction.
- Track ticket ageing and escalate delays to the appropriate internal stakeholder.
- Share a daily summary of tickets with the team.
- Relationship Management
- Meet every client individually at least once a month to check in and understand their evolving needs.
- Maintain a record of client sentiment, feedback, and recurring concerns.
- Act as a trusted presence for clients.
- Onboarding & Welcome Experience
- Own the onboarding of all new clients, ensuring a warm welcome.
- Coordinate welcome gifting and personal touches.
- Assist new clients with setting up access, seating, amenities, and introductions.
- Billing & Collections Support
- Track rental due dates and follow up on pending or overdue payments.
- Coordinate with the finance team to resolve billing discrepancies.
Requirements & Tech Stack
- Communication: Excellent verbal and written communication skills in English. Hindi/Kannada is a plus.
- Organization: Strong follow-up discipline, comfortable managing multiple open items. Organised and detail-oriented.
- Interpersonal Skills: Warm, professional style; enjoys building relationships.
- Tools: Comfortable with basic tools such as Excel/Google Sheets and ticketing/communication platforms (e.g., WhatsApp Business, Periskope, or similar).
- Mobility: Willingness to travel between buildings across Bengaluru as needed.
Qualifications
- 0–3 years of experience in customer support, client success, hospitality, or a similar client-facing role.
- Freshers with strong communication skills may also be considered.