Loss Prevention Associate- by Marriott Vitthalapur

About the Role

The Loss Prevention Associate is responsible for maintaining a safe and secure environment for guests and associates at Courtyard by Marriott Vitthalapur.

Key Responsibilities

• Conduct investigations and gather evidence related to theft/fraud, lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
• Conduct interviews with relevant parties to obtain statements and information.
• Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
• Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
• Handle business interruptions and complaints, including suspicious individuals, civil disturbances, noise complaints, and intoxicated individuals.
• Escort unwelcome persons from the property.
• Defuse guest or employee disturbances/altercations, summoning appropriate authorities if necessary, and documenting incidents.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems.
• Perform other reasonable job duties as requested by Supervisors.

Requirements & Tech Stack

• Ability to speak with others using clear and professional language.
• Ability to prepare and review written documents accurately and completely.
• Ability to enter and locate work-related information using computers and/or point of sale systems.
• Ability to read and visually verify information in a variety of formats (e.g., small print).
• Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
• Ability to move at a speed required to respond to work situations (e.g., run, walk, jog).
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces.
• Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Confidentiality of proprietary information.
• Protection of company assets.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None