Sales Development Program, Phoenix, AZ

About the Role

UnitedHealthcare is seeking individuals for the Sales Development Program in Phoenix, AZ, focusing on early careers full-time sales opportunities as a Sales Agent. This role involves consulting customers on their insurance needs and matching them with appropriate coverages, products, and benefits through inbound calls. The program includes paid training and support for obtaining required state insurance licenses.

Key Responsibilities

• Handle inbound calls from prospective members.
• Identify customer assistance and information needs with the goal of converting callers to qualified leads and sales.
• Ask appropriate questions and actively listen to identify issues while documenting information in computer systems.
• Use product portfolio knowledge to assess prospect needs, explain product differences, and assist prospects in selecting the best product.
• May make outbound calls to members for follow-up or to review products and services.
• Assist prospects in completing enrollment applications over the phone with accurate and required information.
• Meet established goals for performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Actively apply AI tools and techniques within your functional area to drive efficiency, insights, and innovation.
• Design, develop, and deploy AI-powered solutions to address complex business challenges.
• Apply AI tools to solve business problems within your domain.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule & Location

• Work Location: Phoenix, AZ
• Training: Fully onsite for 6-10 weeks in a standard day shift. Schedules determined by Hiring Manager after training completion.
• Operating Hours: Monday - Friday 7:00 AM - 9:00 PM. Shift provided during training with rotational weekend work.
• Position Type: Full-time. Flexibility is desired based on business seasonality.

Program Features

• Participate in a Sales Development Program to accelerate career growth and learn new skills.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships within a close-knit community of peers to expand your network.
• Development program is curriculum-based and structured.

Compensation & Benefits

• Sign-on Bonus: Up to $3,000 for external candidates ($2,000 sign-on bonus + $1,000 if licensure is held at time of offer).
• Base Pay: Guaranteed base pay + monthly sales incentive earning potential.
• Average First Year Earnings: $60,000 (base plus sales commissions).
• Top Performer Earnings: $80,000+.
• Hourly Pay Range: $16.00 - $24.00 per hour.
• Paid Time Off: 18 days accrued during the first year of employment.
• Paid Holidays: 8 days.
• Health Benefits: Medical Plan options, participation in Health Spending Account or Health Saving Account, Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage.
• Retirement: 401(k) Savings Plan, Employee Stock Purchase Plan.
• Other Benefits: Education Reimbursement, Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Work Environment: Fun and competitive, focused on teamwork and individual success.

Requirements & Tech Stack

• AI Tools: Experience with AI tools and techniques is required.
• Microsoft Office: Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Computer Systems: Proficiency in documenting information in computer systems.

Qualifications

• Currently in the final year of obtaining a Bachelor's degree or obtained degree no longer than 24 months prior to the position start date, from an accredited college/university. Bachelor's Degree must be obtained prior to the start of employment.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future.
• Preferred: Work or volunteer experience in sales, customer service, health care, or health insurance.
• Note: No license is required prior to starting the role. Training will provide support for obtaining required state insurance licenses.