Sales Development Program

About the Role

UnitedHealthcare is hiring Sales Agents for their Sales Development Program in Miami, Florida. This is an early careers, full-time inbound sales role. The program offers a structured, curriculum-based development plan designed to accelerate your career.

Key Responsibilities

• Handle inbound calls from prospective members.
• Identify customer assistance and information needs with the goal to convert callers to qualified leads and ultimately sales.
• Ask appropriate questions, listen actively, and document required information in computer systems.
• Utilize knowledge of the product portfolio to assess prospect needs, explain product differences, and assist in selecting the best product.
• May make outbound calls to follow up on questions or to review products and services with current members.
• Assist prospects in completing enrollment applications accurately and consistently.
• Meet established goals for performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools to solve business problems within your domain.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule & Location

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM.
• Shift will be provided during training with rotational weekend work.
• Flexibility desired based on business seasonality.
• Onsite training program for 6 - 10 weeks.
• Site location: 1000 NW 57th Court, Suite 500 Miami, FL 33126.
• Training is fully onsite.

Program Features

• Participate in a Sales Development Program to accelerate your career.
• Learn new skills and foster continued growth.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships within a close-knit community of peers.

Compensation & Benefits

• Guaranteed base pay + monthly sales incentive earning potential.
• Average first-year annual earnings: $60K (combination of base plus sales commissions).
• Top performers can earn $80K +.
• Hourly pay range: $16 - $24 per hour.
• $2,000 sign-on bonus for external candidates.
• Additional $1,000 if candidates have licensure at time of offer.
• 18 days accrued Paid Time Off during the first year.
• 8 Paid Holidays.
• Medical Plan options.
• Participation in a Health Spending Account or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term disability and Long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Requirements & Tech Stack

• AI tools and techniques
• Microsoft Office products (Word, Excel, PowerPoint, Outlook)

Qualifications

• Currently in the final year of obtaining a Bachelor's degree (or obtained degree no longer than 24 months prior to position start date, from an accredited college/university).
• Bachelor's Degree must be obtained prior to the start of employment.
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Must be eligible to work in the U.S. without company sponsorship, now or in the future.
• Preferred: Work or volunteer experience in sales, customer service, health care, or health insurance.
• No license is required prior to starting the role; training will cover obtaining required state insurance licenses.
• Successful completion of UHC Portfolio Agent New Hire training classes and demonstration of proficiency.