Field Care Coordinator, Henry County, TN

About the Role

UnitedHealthcare is seeking a Field Care Coordinator for Henry County, TN. This home-based position involves approximately 75% field responsibilities. The role focuses on supporting members enrolled in the Employment and Community First CHOICES (ECF CHOICES) program, particularly those with intellectual or developmental disabilities. The goal is to support members' medical, behavioral, and socioeconomic needs to promote appropriate service utilization and improve quality of care.

Key Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs.
• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety, in alignment with evidence-based guidelines.
• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities, and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes.
• Partner and collaborate with internal care teams, providers, and community resources/partners to implement care plans.
• Provide referrals and linkage as appropriate and accepted by members, which may include internal consult opportunities (e.g., Housing Navigator, Pharmacy Team, Peer Specialist) or community-based provider referrals (e.g., PCP, specialists, medication-assisted therapy).

Requirements & Tech Stack

• Must reside in or within a 50-mile radius of Henry County, Tennessee.
• Access to reliable transportation and a valid US driver's license.
• Ability to travel up to 75% within advertised counties and surrounding areas to meet with members and providers.
• MS Office proficiency, including Word, Excel, and Outlook.

Qualifications

Meet one of the following:

• A 4-year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g., psychology, sociology) or health care profession.
• Be an RN or LPN.
• Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP).
• 5+ years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver and have completed Personal Outcome Measures Introduction and Assessment Workshop trainings as established by the Council on Quality and Leadership.

Preferred Qualifications

• 2+ years of experience directly serving individuals with physical, behavioral, intellectual, or developmental disabilities.
• 1+ years of community case management experience coordinating care for individuals with complex needs.
• 1+ years of experience with local home and community-based providers, behavioral health providers, and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance).
• Demonstrated experience/additional training or certifications in motivational interviewing, stages of Change, trauma-informed care, person-centered care.
• Experience working in a team-based care environment.
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders).
• Background in managed care.