NOC Analyst I (evenings/overnight)

About the Role

VC3 is seeking a NOC Analyst I to join our Network Operations Center (NOC) team. This entry-level position is responsible for monitoring and maintaining our network and systems to ensure optimal performance and uptime, offering an opportunity for growth and development.

• Schedule: Weekdays, approximately 6:00 PM - 3:00 AM EST.
• Department: Infrastructure & Security
• Employment Type: Full Time
• Location: USA - Remote
• Workplace Type: Fully remote

Key Responsibilities

• Monitor network and system performance using various monitoring tools and software.
• Identify and troubleshoot network and system issues, escalating as necessary.
• Perform basic system and network configurations and deployments.
• Maintain accurate documentation of network and system configurations and changes.
• Collaborate with cross-functional teams to resolve issues and implement solutions.
• Monitor and respond to alerts and notifications generated by network and system monitoring tools.
• Provide timely and effective communication of network and system issues to internal and external stakeholders.
• Participate in on-call rotation and respond to after-hours incidents as needed.
• Ensure tickets are properly created and notated to account for time.
• Manage personal workload and ensure that Service Level Agreements (SLAs) are met.
• Perform additional duties as required.

Requirements & Tech Stack

• Experience with network and system monitoring tools.
• ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG are a plus.
• Knowledge of networking concepts such as TCP/IP, routing, and switching.
• Basic understanding of server and operating system concepts, including Windows and Linux.

Qualifications

• Associate's degree in Computer Science or related field, or equivalent work experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Attention to detail and ability to prioritize multiple tasks.
• Willingness to learn and adapt to new technologies and processes.

Note: Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.