BPM is Hiring For Service Desk

About the Role

Infosys BPM is hiring for Service Desk roles for freshers.

Key Responsibilities

• Provide support to global clients via calls and email.
• Troubleshoot technical issues including:
• VPN
• Drivers
• O365
• Active Directory
• Operating systems and basic networking
• Microsoft Office and other productivity tools
• Work on ticketing tools.
• Analyze issues and provide timely, effective resolutions.
• Ensure a high level of customer satisfaction in all interactions.

Requirements & Tech Stack

• Technical process Executive Service Desk
• Experience: Fresher
• Qualification: Any Full-Time Graduate (15 years of formal education - Must have degree certificates and Marksheets)
• Work Model: Full-Time | 100% Work from Office
• Shift: 24x7 Shift Rotation

Qualifications

• Basic analytics
• English Comprehension
• Written communication (email writing)

Walk-in Details

• Date: 17th October 2026 (Saturday)
• Time: 10:00 AM - 01:00 PM
• Venue: IIPM Infosys Phase 2, Gate No. 1, No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana, Agrahara, Bengaluru 560100
• Landmark: Sunik Industries.

Registration Process

• A Candidate ID and SHL Test (AMCAT ID) are mandatory to attend the interview.
• Candidate ID Registration:
• Visit: https://career.infosys.com/joblist
• Click on "Register" and provide required details.
• Your Candidate ID will be generated and shared to your registered email ID.
• SHL Test (AMCAT ID) Registration:
• Use the following link (copy and paste into your browser): https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfZzRFMTdKQzBHN2g5SDI4OWolMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
• Click "Start New Test" and follow instructions. Select Customer Service when prompted for a unit.
• Note down your AMCAT ID (15 Digit) upon completion.

Important Notes for Assessment

• Attempt all questions; there is no negative marking.
• The assessment is proctored; choose a quiet environment.
• Use a headset or headphones for clear communication.
• Do not switch screens during the assessment. Any detection of multiple faces, absence of a face, or malpractice will lead to disqualification.
• Assessment cleared candidates will be processed for the Ops round.