Greeter, Detroit Airport

National Car Rental - Greeter

Location: Detroit Metro Airport (DTW) – 338 Lucas Dr. Detroit, MI 48242 (Romulus area)

Pay: $17 / hour

About the Role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. The National/Alamo brand has an exciting opportunity for a Greeter to provide superior, friendly, efficient service during all aspects of the rental car process.

Key Responsibilities

• Welcome members to the facility when they exit the bus or arrive on the lot.
• Greet and fulfill club member needs in a friendly, efficient environment as they relate to the Emerald Aisle rental process.
• Provide members with appropriate vehicle selection as determined by the Emerald Aisle program guidelines.
• Create and maintain a friendly, efficient environment for all customers.
• Assist in making all transactions quick and efficient.
• Work proactively with shuttlers, auto detailers, return agents, and managers to ensure proper vehicle supply.
• Direct customers to the exit booth, provide local directions and maps, and provide return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure that hangtag information is completed correctly.
• Maintain clean low mileage fleet mix requirements.
• Maintain Emerald Aisle for cleanliness.
• Thank members for their business.
• Provide upgraded vehicles on request.
• Perform other customer service related duties to ensure service meets customer needs.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Requirements & Tech Stack

• Full-time position
• Union environment requiring open availability, including mornings, afternoons, evenings, weekends, and holidays to accommodate any schedule during a shift bid.
• Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing.
• Must be able to work varying shifts, including mornings, evenings, nights, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the U.S. and not require work authorization sponsorship.
• High School Diploma or G.E.D. required.
• Minimum of 6 months customer service experience.
• Must have a valid driver's license with no more than 2 moving violations within the last 3 years.
• No drug or alcohol related convictions on driving record in the last 5 years.