Medical Assistant / LPN Clive Urgent Care

Key Responsibilities

• Incorporate and demonstrate Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Deliver patient care, including patient preparation, vital sign collection, and documentation.
• Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry).
• Maintain aseptic techniques during preparation, procedures, and medication administration.
• Administer medications, treatments, and immunizations under the direction of providers.
• Prepare and organize patient charts with necessary information.
• File dictations and ensure completion of all required documentation.
• Communicate with patients regarding test results and plan of care.
• Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information.
• Assist with patient outreach for overdue visits, labs, and referrals.
• Coordinate physician schedules and ensure insurance pre-certifications.
• Schedule and manage patient follow-ups, ensuring continuity of care.
• Maintain patient confidentiality and adhere to organizational standards and ethical guidelines.
• Educate patients and families based on assessed needs and discharge plans.
• Promote evidence-based resources to optimize nursing practice and patient care.
• Serve as a patient advocate, utilizing courteous and professional etiquette.
• Assure accurate and complete messages to appropriate personnel.
• Assist in training, orienting, and supporting new colleagues.
• Perform cross-coverage in other clinic areas as team needs require.
• Document patient plan(s) of care, tests, and examination results in the medical record as directed by the provider.
• Escalate non-routine issues, questions, and/or concerns to the practice manager or healthcare provider(s).
• Ensure safety checklists/quality controls are completed as required.
• Perform other duties as needed and assigned by the manager.
• Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures to ensure adherence and reflect honest, ethical, and professional behavior.

Requirements & Tech Stack

• Comfortable operating in a collaborative, shared leadership environment.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to read, write, and understand the English language.
• Ability to communicate effectively with patients, visitors, and colleagues.
• Possess a personal presence characterized by a sense of honesty, integrity, and caring.
• Ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Qualifications

• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Must obtain one of the following certifications for a Medical Assistant within one year of hire:
• Certified Medical Assistant (CMA) - Provided by the American Association of Medical Assistants (AAMA)
• Registered Medical Assistant (RMA) - Provided by the American Medical Technologists (AMT)
• Medical Assistant (NCMA) - Provided by the National Center for Competency Testing
• Clinical Medical Assistant Certification (CMA) - Provided by the American Medical Certification Association
• Certified Clinical Medical Assistant (CCMA) - Provided by the National Health Career Association
• Nationally Registered Certified Medical Assistant (NRCMA) - Provided by the National Association for Health Professionals (NAHP)
• NPCE MA - Provided by the National Phlebotomy Certification Examination (NPCE)
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.