Associate Account Manager TX Remote

About the Role

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.

Key Responsibilities

• Maintain and retain existing customers by proactively reaching out to them daily.
• Develop and maintain a thorough knowledge of the Company’s available services, lines of business, and pricing structures.
• Offer additional services as appropriate to assigned existing customers.
• Perform contractual re-signs on existing customers to extend customer relationships and increase customer profitability where appropriate.
• Respond to all cancellation requests in alignment with the established escalation policy.
• Proactively communicate with or respond to customers in support of company pricing initiatives.
• Utilize Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings, and proposals.
• Capture customer emails, minimize rate restrictions, and process customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Regularly meet with Sales Manager to review weekly customer retention and relationship activities, progress versus goals, and status of key customer relationships.
• Perform other job-related duties as assigned.

Requirements & Tech Stack

• Salesforce

Qualifications

• High school diploma or G.E.D.
• 0 - 2 years of customer service experience.
• Waste or transportation industry experience (preferred).