Support Specialist I

About the Role

Select Medical is seeking a Support Specialist I for an ON-SITE position in Mechanicsburg, PA. This role offers a starting hourly rate of $21.00.

Key Responsibilities

• Deliver quality customer service by serving as a single point of contact for reporting problems, making inquiries, and assisting in problem resolution for the IS Help Desk.
• Ensure all calls are answered in a timely manner.
• Log and assign reported problems to an available Help Desk staff member for resolution.
• Handle user interactions and their problems in a courteous, patient, informative, and timely manner to ensure a superior level of customer service.
• Understand and engage proper rules for problem resolution and escalation.
• Ensure customer satisfaction by responding promptly to all issues reported to the Help Desk, including computer or peripheral hardware and software, network connectivity issues, and any other systems in use.
• Log all issues promptly and accurately with detailed, up-to-date information.
• Ensure timely escalation of customer problems by documenting the impact to the customer, assigning an appropriate priority, and setting a resolution target.
• Initiate escalation as appropriate to inform management of severe problems or issues exceeding documented targets.
• Review outstanding issues daily to ensure troubleshooting and resolutions are current.
• Recognize potential enterprise-wide problems (hardware or software), strategize, define remediation plans with the Help Desk Manager, and execute accordingly.
• Participate in relevant information-sharing activities.
• Monitor and report on security violations related to unwarranted access to corporate data.
• Resolve all problems in a timely and efficient manner.
• Assist other staff members and promote a positive workplace to foster team spirit.
• Maintain awareness of the rapidly changing environment and recommend cost-efficient techniques.
• Recognize potential areas where policies and procedures require change or development, especially for future business expansion, and submit recommendations.
• Support the mission and direction of Select Medical.
• Complete assigned activities, tasks, and projects.

Requirements & Tech Stack

• Associate's degree or actively enrolled in an associate's program.
• Ability to work posted shift.
• Computer Skills.
• Understanding of operating systems such as Windows and OS X/iOS.
• PC hardware and peripheral experience.
• Superior customer service skills.
• Good interpersonal skills including face-to-face, verbal, electronic, and telephonic communication.
• Professional Skills:
• Accuracy and attention to detail.
• Personal sense of urgency.
• Excellent analytical and problem-solving skills.
• Organized.
• Good time management skills to meet deadlines.
• Ability to multitask and adapt to changing business priorities.
• Ability to work independently and as part of a team.
• Flexible and open to change.
• Previous experience in a metrics-based role where production/quality standards are upheld.

This is an ON-SITE position in Mechanicsburg, PA.

Employer will not sponsor work visas or engage in corp-to-corp arrangements.