Account Manager

Swiggy

Key Responsibilities

• Account & Partner Relationship Management
• Onboard new accounts by explaining requirements and coordinating with internal stakeholders.
• Meet existing partners periodically to ensure Restaurant Display Page (RDP) content is correct and image coverage is high.
• Deliver persuasive presentations on the benefits of Dine Out plans & promotions for month-on-month growth, ensuring consistent partner investment.
• Execute growth forward activities, such as offer alignments and marketing operations alignments, to ensure go-live on events and activities as planned.
• Resolve issues like 'diner denied payout' to ensure seamless transactions.
• Prepare growth plans for each account and gather competitor action insights.
• Data Interpretation & Business Performance Management
• Filter relevant data from the Restaurant facing dashboard and explain key performance metrics to partners.
• Seek necessary support from partners to ensure the right RDP view for conversions and business growth.
• Stay updated on competitor investments through observations, partner conversations, and competitor sales teams.
• Ensure partner investments in discounts, commissions, and advertisements are equal to or higher than competitors by highlighting relevant dashboard inferences and explaining benefits.
• Interaction with Stakeholders
• Interact with partner support (discount change, RDP, etc.).
• Interact with sales operations (competition comparison data, festival data, etc.).
• Interact with the finance team (payout reconciliation, GST queries, amounts not credited, etc.).

Requirements & Tech Stack

• Understand Dine Out offerings and growth levers.
• Knowledge of basic metrics: operating hours of restaurants, Ads Revenue Per Order (Ads RPO), Commission Revenue Per Order, Average Order Value (AOV).
• Familiarity with data dashboard elements: CMS/PowerBi/Compass/Salesmate.
• Understanding of the Conversion Funnel.
• Ability to track Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, and supply metrics vs. competition.
• Good working knowledge and experience of e-commerce activities and all online marketing channels.
• Analytical skills with good Excel skills.

Qualifications

• Graduate degree.
• 1.5-3 years of field sales experience.
• Fluency in local language and working knowledge of English.
• Confident, pleasing, and a go-getter personality.
• Effective communication skills.
• Attitude & Aptitude for Sales.
• Team player attitude.
• Flexibility to work outside standard hours, as restaurant owners may not operate on a 9-to-5 schedule.
• Leadership and Influencing skills: Ability to identify, build, and use networks, and achieve results through a well-planned approach.
• Initiative & Flexibility: Ability to adapt to change, implement solutions, identify opportunities, and influence change for increased effectiveness.
• Creativity & Initiative: Demonstrate creativity and originality, with personal drive to bring about change and help drive the business forward.