Associate Portfolio Executive

About the Role

C.H. Robinson is hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long‑term, trusted relationships. This role leverages AI‑powered tools to simplify quoting, planning, and scheduling, allowing focus on selling, problem‑solving, and growing revenue.

Key Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups.

Requirements & Tech Stack

• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.
• AI‑powered tools for quoting, planning, and scheduling.

Qualifications

• High School Diploma or GED.
• Bachelor's Degree from an accredited college or university. (Preferred)
• Attention to detail, accuracy, and problem-solving skills. (Preferred)
• Demonstrated negotiation, collaboration, and influencing skills. (Preferred)
• Proficient in Microsoft Office Suite of Programs. (Preferred)

Work Environment

• Engage with peers in-office four days a week.
• Flexibility for remote work one day a week.

Compensation

• Base pay range: $19.23 - $38.47 per hour.
• Base pay is determined by job-related skills, experience, and relevant education or training.
• Compensation details reflect base pay only and do not include additional variable compensation.