BARISTA

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding company core values. The Barista is expected to be a role model for company culture, exhibiting the highest standards in guest experience by delivering the best drinks and service in a clean, friendly, and safe environment. Reports directly to the Shift Leader [SL] and General Manager [GM]. Accountable for executing policies and procedures provided by the SL and/or GM. Must successfully complete and meet the requirements of the General Team Member Training Certification and the Barista Training Certification. Must fluently speak and write in English. Maintains professional dress, speech, and behavior at all times.

Key Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test all drink products for taste, appearance, and consistency.
• Clean and maintain the barista station regularly, including timely maintenance on all machines and equipment.
• Superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers, guiding them through the menu, and processing them efficiently with a friendly, positive attitude.
• Complete primary and secondary position responsibilities and daily duties at a superior level.
• Maintain a calm demeanor during high volume periods or unusual events to keep the store operating to standard and set positive examples for the team.
• At times, field inside, drive-thru, and phone orders.
• At times, operate a Point of Sale system [POS].
• At times, perform work of other team members as needed.
• Adhere to proper cash handling procedures.
• Address customer complaints and report to the SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and present professional conduct and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Regular and predictable attendance. Scheduled working hours range from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.
• Successful completion of General Team Member Training Certification.
• Successful completion of Barista Training Certification.
• Ability to learn and maintain knowledge of company’s products and procedures.
• Availability to work on weekends.
• Reliable transportation.

Physical Demands

• Lifting + Carrying:
• 1-10 lbs: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs: Occasionally (Trash/Recycle)
• 36-50 lbs: Frequently (Tea jugs)
• 51-75 lbs: Never
• Movement:
• Sitting: Never
• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never
• Reaching: Frequently
• Grasping: Frequently