Delivery Analyst

About the Role

VideoAmp is seeking a Delivery Analyst to join its Professional Services team. This is an entry-level role focused on client onboarding, platform delivery, and ongoing support for measurement clients. The Delivery Analyst will collaborate with Account Management and Solutions Engineering to ensure accurate and timely configuration, delivery, and maintenance of client platforms, reporting, and data.

Key Responsibilities

• Client Onboarding
• Partner with Account Management to schedule and assist in leading onboarding calls, confirming measurement scope, deliverables, and service expectations.
• Distribute onboarding workbooks to clients.
• Submit tickets for non-self-service setup items, involving Solutions Engineers for technical queries.
• Platform Configuration & Data Management
• Build and maintain custom audiences within the platform based on client-defined criteria.
• Manage creative fingerprinting for RaaS/CTV measurement, as documented in the client’s digital data onboarding workbook.
• Request and validate metadata mapping before building any client deliverable.
• Open and manage tickets for pixel QA and discrepancy checks.
• Escalate to Account Management when client unresponsiveness impacts renewal or upsell opportunities.
• Reporting & Deliverables
• Construct and deliver platform dashboard reporting as specified in the client's contract.
• Build templated and contracted reporting decks in collaboration with Account Management.
• Support & Troubleshooting
• Create and manage JIRA tickets for onboarding and troubleshooting.
• Assist in troubleshooting platform issues, including data discrepancies, report failures, and access problems.
• Manage support requests related to known product limitations (e.g., walled-garden reporting, local measurement).
• Ongoing Account Support
• Support recurring Office Hours and quarterly Account Reviews.
• Provide input for billing-related reporting and account-specific trackers.
• Contribute context and ticket history to escalations concerning product issues, feature gaps, or revenue risk.
• Stay informed on account plans, renewals, and capability upsell opportunities to identify risk or growth signals.

Requirements & Tech Stack

• Strong organizational skills with the ability to manage multiple client accounts, tickets, and deliverables concurrently.
• Comfort working with data platforms, ticketing systems (e.g., JIRA), and technical concepts like pixels, tags, and data mapping.
• Fluency in Microsoft Excel and PowerPoint.
• Ability to learn new internal platforms and tools.
• Strong written and verbal communication skills, with the ability to collaborate cross-functionally with Sales, Account Management, and Solutions Engineering.
• A proactive, QA-focused mindset with an interest in developing repeatable, scalable delivery processes.
• Ability to navigate ambiguity and escalate appropriately when client needs or risks arise.

Nice-to-Haves

• Experience with pixel/tag implementation, ad serving platforms, or digital audience measurement.
• Familiarity with CTV, cross-screen, or walled-garden measurement concepts.
• Experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry.

Compensation & Benefits

• Base Salary: $104,000 – $110,000 (commensurate with experience)
• Equity: Equity participation included
• Time Off: Discretionary & flexible PTO + company breaks
• Health: Comprehensive medical, dental & vision
• Financial: 401(k) with matching, HSA & FSA
• Family: Paid Maternity & Parental Leave
• Perks: Cell phone & wifi reimbursement, commuter benefits