Operations Executive, Forum Mall

Key Responsibilities

• Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead.
• Confirming details and documents of tokened leads and vetting the last call during token.
• Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visits the seller.
• Managing schedule of the visit with customer and field executive.
• Coordinating with field executive and finance team for payment release and loan closure.
• In case of any price change or additional hold amount, informing seller and lead owner.
• In case of challan, clearing the dues of challan on vahan website.
• Making sure of the delivery of the vehicle to workshop team and taking sign off.
• Uploading all the documents in CRM dashboard.
• Handing over the original documents to post sales team and taking sign off.
• Follow up with the seller on the documents for which amount is held.
• Receiving the held documents from seller and releasing the held amount.
• Recovering the token amount in case of token cancellations.
• Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to deliver the vehicle earlier.