Service Desk Technician

About the Role

Peraton is hiring an IT Specialist to support a government customer. This role involves delivering professional, high-quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies, adhering to contracted service level agreements.

Key Responsibilities

• Troubleshoot system hardware and software.
• Diagnose and resolve customer-reported system incidents, problems, and events.
• Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
• Administer accounts, network rights, and access to systems and equipment.
• Monitor and report client-level computer system performance.
• Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling).
• Develop and implement network backup and recovery procedures.
• Diagnose network connectivity problems.
• Install and maintain network infrastructure device operating system software (e.g., IOS, firmware).
• Install or replace network hubs, routers, and switches.
• Monitor network capacity and performance.
• Patch network vulnerabilities to ensure information is safeguarded against outside parties.
• Test and maintain network infrastructure including software and hardware devices.

Requirements & Tech Stack

• Active TS clearance, SCI eligible.
• Active CompTIA Security+ certification required.
• Knowledge of computer networking concepts and protocols.
• Knowledge of network security methodologies.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of cybersecurity principles.
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of cloud computing service models: Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Knowledge of cloud computing deployment models in private, public, and hybrid environments and the difference between on-premises and off-premises environments.

Qualifications

• Bachelor's degree and 5+ years of experience, or Master's Degree and 3+ years of experience, or 0 years with PhD.
• Degree must be in one of the following fields: Information Technology, Software Engineering, Information Systems, Computer Science, Cybersecurity, Mathematics, or Data Science.
• In lieu of a degree in one of these fields, four (4) years of additional relevant experience or specialized training may be considered.