Analyst

About the Role

The Consumer and Community Banking (CCB) AML/KYC Escalations team provides customer case review operations for the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Customer Escalations program. This role is critical for managing the risk of our customer portfolio and sustaining compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act, and FINRA expectations and requirements.

The AML/KYC Escalations team collaborates with various groups within Consumer and Community Banking, including Exit Operations, Relationship Management, and Global Financial Crimes Compliance (GFCC) teams, to fulfill ongoing requirements for capturing, reporting, and monitoring compliance with regulatory standards.

The team is also responsible for applicable AML strategic initiatives/projects to meet regulatory obligations. This involves conducting research, analysis, and providing qualitative/quantitative insights to lead and direct projects and initiatives towards meeting our AML/KYC Standards. The role requires coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations, and the Business. Team members must be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives remain compliant and mitigate AML/KYC risks to an acceptable level.

Key Responsibilities

• Conduct complex AML/KYC risk reviews of customers escalated or previously exited based on identified risks; develop recommendations for management decisions.
• Monitor your queue daily to ensure adherence with SLAs and Regulatory Requirements.
• Meet production goals and ensure a high quality of work.
• Present proposed decisions to compliance teams and leadership for review.
• Complete all assigned tasks in support of projects with strong attention to the quality and timeliness of expected results.
• Communicate issues and identify risk mitigation strategies.
• Actively maintain up-to-date knowledge of regulatory and role-specific requirements and monitor the application of best practices and control standards throughout all assigned tasks.
• Able to make decisions on day-to-day issues and refer to the manager for decisions regarding complex situations.

Requirements & Tech Stack

• Problem solving, critical thinking, analytical experience.
• Skilled in analyzing root causes of compliance and risk issues.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business.
• Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner.
• Networking – strong interpersonal skills; strong collaboration and relationship building skills.
• Ability to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results-driven environment.
• Decision Making/Judgment - high level of independent decision making using sound judgment.

Qualifications

• Previous experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred; or equivalent subject matter expertise in a relevant business-related function/operation.
• Experience with JPMC internal systems and proficiency in multi-system processing and utilization.
• CAMS certification.
• Experience presenting information in a meaningful and actionable manner.
• Demonstrated ability to challenge the status quo.
• Familiarity with addressing risks and mitigants.
• Strong technical writer.