Customer Insights Intern

About the Role

7-Eleven is seeking a curious and analytical Customer Insights Intern to join the Customer Insights team for their 2026 Summer Internship program. This 11-week paid opportunity will provide in-depth experience within a specific functional area, culminating in a project presentation. The intern will receive mentorship and attend a lunch series for cross-functional exposure.

Key Responsibilities

• Support the design, execution, analysis, and communication of customer research projects.
• Conduct research on the loyalty program and evaluate customer perceptions of loyalty program features.
• Support concept testing and other studies to understand customer preferences, motivations, behaviors, and purchase drivers.
• Translate research findings into actionable recommendations for business leaders and cross-functional stakeholders.
• Collaborate with Customer Insights researchers, research vendors, and business partners across Loyalty, Marketing, Merchandising, and Operations.
• Develop, implement, and manage outreach for The Brainfreeze Collective, an engaging community of 7REWARDS and Speedy Rewards members.

Development & Learning

• Receive direct mentorship from the Customer Insights Manager and other researchers.
• Gain exposure to cross-functional partners, research vendors, and business stakeholders.
• Develop practical experience in market research, survey design, customer segmentation, data analysis, and insight generation.
• Strengthen communication and storytelling skills by translating research findings into actionable recommendations.

Requirements & Tech Stack

• Proficiency with Microsoft Office suite.
• Experience with Copilot or similar AI tools preferred.
• Knowledge of survey and customer research platforms such as Qualtrics, Alida, Medallia, Mintel, or NielsenIQ preferred.

Qualifications

• Pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Strategy, Market Research, Data Analytics, or related field.
• Strong written and verbal communication skills, with the ability to present insights clearly.
• Highly organized, detail-oriented, and able to manage multiple projects in a deadline-driven environment.
• Ability to solve problems independently and collaboratively using a structured approach.