Account Representative-Launch

About the Role

The Account Representative (Launch) is part of the TTI Inc. Career Launch Program. The role involves an intensive training program with classroom and practical hands-on application at the Corporate office in North Fort Worth, TX. Upon program completion, the Account Representative will transition into the Sales organization and be based in the Mexico branch, located in North Fort Worth, TX.

Key Responsibilities

• Sells company products and services via telephone, internet, e-mail, and fax.
• Works in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities.
• Sells products and services offered by TTI, including product lines, AIM programs, quality, and value-added services, by building relationships and tailoring the sales approach to customer needs.
• Provides price and delivery quotes within customer timelines by working with branch or corporate product managers and manufacturers to secure competitive pricing via telephone, fax, and email.
• Processes customer orders by entering them into the sales database for quote processing and delivery schedules, requiring attention to detail and accuracy.
• Expands product knowledge by utilizing resources such as product literature, factory representatives, product managers, sales managers, and other sales representatives to discuss product options and TTI strengths.
• Participates in the TTI Total Quality process by following defined policies and procedures to maintain an efficient sales cycle, reduce sales errors, and uphold quality.
• Increases customer account base by compiling prospective customer leads from various sources and making cold calls.
• Provides management with information on sales, marketing techniques, new products, and market strategy by preparing forecast and activity reports on account territory.
• Participates in sales calls with Field Sales Representatives to develop sales relationships and customer trust.
• If performing duties as a designated quality representative, processes and resolves discrepant issues in an expeditious manner by researching, determining resolution, and providing disposition for nonconforming product.
• Performs other related duties as assigned.
• Must be able to travel locally and domestically up to 50% as needed.
• 100% attendance is expected during the 4-month program duration.

Requirements & Tech Stack

• Bilingual (English/Spanish) Spoken and Written Required.
• Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.
• Ability to type 40 words per minute.
• Must be able to travel locally and domestically up to 50% as needed.
• Ability to work with minimum supervision and make responsible decisions.
• Possesses working knowledge of company policies, procedures and computer systems.
• Must be a U.S. Person as defined by ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).

Qualifications

• Bachelor’s degree with 0 to 2 years of experience in sales, customer service, or a related field (internship experience accepted).
• Candidates must have graduated from a bachelor’s degree program within the past two years of the start of the Launch program.
• Exhibits exceptional knowledge of company products and services.
• Demonstrates persuasiveness, tenacity, and strong selling skills.
• Possesses excellent verbal and written communication skills, including excellent presentation skills.
• Exhibits strong analytical, problem-solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions, and percentages.
• Ability to write reports and correspondence proficiently and professionally.
• Reads, analyzes, and interprets business periodicals, professional journals, technical procedures, and government regulations.