Plant Quality Engineer

About the Role

The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality-related activities during product development, product release, production start, and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service, and products.

Key Responsibilities

• Analyze, solve, and control production quality problems on time to meet customer requirements.
• Ensure a smooth and timely launch of new and changed products.
• Coordinate customer returns and use Sensata tools to provide frequent status updates to affected customers.
• Work effectively with test, design, product, and planning engineers, regional quality engineers, regional planners, regional technical sales representatives, and marketing representatives to solve customer challenges and provide answers.
• Key participant in project teams to ensure a successful launch of new products, clarifying customer expectations and detailing how they can be achieved, followed by monitoring for correct implementation.
• Initiate improvement proposals serving cost of quality, turnaround time, and quality of production.
• May partner with line quality engineers and management teams in Layered Process Audits and internal audits to ensure manufacturing practices are followed.
• Train and manage technicians and inspectors to ensure corrective actions are implemented and operators follow up.
• Establish and follow procedures for control of non-conforming parts in production.
• Handle all aspects of quality and continuous improvement across various customer groups.
• Assist clients during audits with the aim of achieving production release.
• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements.
• Facilitate Risk Management process in compliance with appropriate external standards and corporate policies.
• Develop a customer satisfaction plan, translating "voice of the customer" into user needs and quality goals.
• Develop a strategy to manage specific customer accounts.
• Lead customer quality issue resolution.
• Work with customers to understand their specific requirements and draft plans to fully satisfy them.
• Perform risk assessments.
• Set quality goals and improvement plans.
• Review Control Plans and improve as needed.
• Work with production sites to drive manufacturing improvements.
• Analyze data to identify concerns and respond to customers.

Requirements & Tech Stack

• In charge of Measurement System Analysis and Statistical Process Control for key processes.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).

Qualifications

• A university degree required (i.e., Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong communication skills; oral, written, and presentation.
• Strong organization, planning, and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Holds self-accountable to achieving goals and standards.
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.