Customer Support Executive (NDR & Delivery)

About the Role

Bubble Me (as seen on Shark Tank India Season 5) is hiring a full-time, on-site Customer Support Executive in Panchkula, Haryana. Compensation is up to ₹17,000 per month, based on experience.

Key Responsibilities

• Handle failed deliveries (NDR): call and WhatsApp customers, confirm address and delivery time, and arrange reattempts.
• Convince COD customers to accept their order or pay online to reduce returns.
• Track delayed, stuck, and "delivered but not received" parcels, and follow up with couriers until resolved.
• Arrange replacement or refund for lost or damaged parcels and assist with courier claims.
• Send customers clear, polite delivery updates via call and message.
• Update daily records in Excel / Google Sheets.
• Report couriers or pin codes with repeated issues to your Team Lead and follow SOPs for routine cases.

Requirements & Tech Stack

• Good Hindi and English (speaking and writing).
• Confident, polite calling, including with upset customers.
• Basic Excel or Google Sheets (filters, sorting).
• Good follow-up habit and attention to detail.
• Ability to learn new software quickly (courier portals, helpdesk tools).

Bonus

• Experience with NDR, RTO, COD, or courier portals like Shiprocket, Delhivery, Bluedart.

Qualifications

• Graduate in any field.
• Minimum 6 months of experience in customer support / BPO / e-commerce / courier support.