Team Member, CROps, Chennai

Job Title: Team Member - CROps

Location: Chennai

About the Role

This role involves managing daily transactional processing activities for all business segments. The primary focus is on ensuring accurate and timely transaction processing for a mixed investor base of retail and institutional investors, adhering to Standard Operating Procedures (SOPs) and regulatory guidelines. The role also includes providing information for fund deployment, supporting stakeholders, and engaging with the sales team.

Job Context & Major Challenges

• Handles a high volume of retail transactions, with a significant portion of institutional and corporate transactions, including clearance-based funds.
• Processes transactions received via walk-ins from investors/distributors and faxes, primarily from institutional investors.
• Supports approximately 70-150 transactions per day, with an approximate value of Rs 50 to 150 Crores daily.
• Involves accurate and speedy reporting of funds for deployment and banking activities.
• Manages a primarily retail investor base and supports approximately 8000 Crores of Institutional AUM.
• Requires utmost care in quality checks, processing, and reporting due to the high value of institutional transactions, as errors can have financial implications.

Key Challenges

• Handling large value transactions from institutional investors.
• Processing KYC for new and existing customers.
• Processing and tracking transactions received via fax.
• Supporting multiple business segments with varied requirements.
• Ensuring correct documentation for institutional investors for a smooth transaction experience.
• Timely banking of cheques to ensure funds are received within stipulated time.
• Managing last-minute transactions received via pickup arrangements.
• Staying updated with industry developments and regulations.

Key Result Areas (KRAs)

KRA1: Transaction Acceptance and Processing

• Accept and process transactions within laid down SOPs and regulatory guidelines.
• Report all fund flows for timely and proper utilization.
• Bank all payment instruments.

KRA2: Adherence to Regulatory Guidelines

• Display NAV as per guidelines.
• Ensure no regulatory deviation in the branch related to transaction processing.

KRA3: Reconciliation of Transactions

• Reconcile received transactions with processed transactions.
• Verify processing and accuracy.

KRA4: Liaise with Internal and External Clients

• Liaise with Banks, Sales Team, and HO for transaction-related activities.
• Liaise with Sales / Sales Support to resolve transaction processing issues.
• Build strong relationships with service providers/vendors like transfer agents, bankers, courier, etc., at the local level.

KRA5: Process KYC Applications

• Accept and process KYCs within guidelines.
• Reconcile processed KYCs and ensure no KYC is rejected at the KRA’s end.