Service Engineer

Key Responsibilities

• Perform field service activities, including installation, maintenance, and repair of equipment and systems.
• Collaborate with the sales team to understand customer requirements and provide tailored solutions.
• Manage service requests and ensure timely resolution of customer issues.
• Conduct training sessions for customers on product usage and maintenance.
• Maintain accurate records of service activities and customer interactions.
• Provide feedback to the product development team based on customer insights and service experiences.

Requirements & Tech Stack

• Strong background in service engineering and field service operations.
• Excellent customer service and communication skills.
• Ability to troubleshoot and resolve technical issues effectively.
• Proficiency in customer support practices and tools.

Qualifications

• Experience in sales and service management is a plus.