Technical Analyst
PInterview
Delhi, India2h agovia LinkedIn
About the Role
The Technical Analyst is a full-time remote role responsible for supporting and optimizing PInterview’s online platform from a technical and analytical perspective. This role involves monitoring system performance, identifying issues, and performing troubleshooting to ensure a smooth user experience during live interview sessions. The Technical Analyst will analyze platform usage data, generate insights, and propose improvements to enhance reliability, efficiency, and user satisfaction.
Key Responsibilities
- Monitoring system performance.
- Identifying issues and performing troubleshooting to ensure a smooth user experience.
- Analyzing platform usage data to generate insights.
- Proposing improvements to enhance reliability, efficiency, and user satisfaction.
- Providing technical support to internal teams and users.
- Documenting recurring issues.
- Collaborating with developers on fixes and enhancements.
- Assisting in testing new features before release.
- Communicating technical findings, status updates, and recommendations to non-technical stakeholders.
Qualifications
- Strong Technical Analysis and Analytical Skills to interpret data, identify patterns, and recommend platform improvements.
- Technical Support and Troubleshooting skills to resolve user and system issues efficiently in a remote environment.
- Effective Communication skills to collaborate across teams and explain technical information clearly to non-technical audiences.
- Ability to work independently, manage priorities in a remote setting, and maintain a user-focused approach to problem solving.
Requirements & Tech Stack
- Familiarity with web-based platforms, SaaS products, or online learning tools is beneficial.
- Basic understanding of networking and system performance concepts.
- Experience using ticketing or issue-tracking systems is preferred.
- Comfort working with logs or monitoring tools is preferred.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.