Payments Specialist (New Graduate), AmTrav

About the Role

• An excellent entry-level opportunity for new graduates to build a career in the travel industry.
• Join AmTrav, a subsidiary of Perk, a hyper-growth SaaS platform transforming the business travel market.
• This is a back-office role, partnering with hotels and vendors to ensure traveler needs are met.
• Success relies on strong communication, sharp prioritization, and a team-first mindset.

What You'll Do

• Make a high volume of outbound calls to hotels and travel vendors on behalf of travelers.
• Contact hotels to obtain folios, receipts, and other required documentation.
• Follow up with travelers and travel administrators to collect updated payment information.
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
• Maintain accurate records and provide timely updates.

Requirements & Tech Stack

• Windows-based applications
• Comfortable working on a computer for extended periods.

Qualifications

• Previous travel industry experience is a plus, but not required.
• Spanish-language proficiency is a bonus but not required.
• Excellent written and verbal communication skills.
• Strong ability to listen, empathize, and build rapport.
• Comfortable receiving coaching and feedback.
• Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
• A positive, professional, and customer-focused attitude.
• Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks simultaneously.

Shift Information

• Monday-Friday 12pm-9pm CST
• OFF: Saturday/Sunday.

Training Schedule

• Monday-Friday 8am-4:30pm CST for 4 weeks
• HYBRID in the Chicago office.

AI at Perk

• AI is embedded in how we work across every function.
• Tools used day-to-day are AI-enabled to move faster and spend more time on work that matters.
• AI is used to research and prioritize accounts, draft and refine outreach, handle customer interactions, synthesize information, and cut through "shadow work."