Room Attendant / Housekeeper

Key Responsibilities

• Maintain cleanliness and overall appearance of guest rooms and surrounding corridors.
• Courteously and pleasantly respond to guest needs and requests to ensure a comfortable and enjoyable stay.
• Roll up sleeves and assist teams when needed, embodying the "ONE TEAM. ONE VISION." philosophy.
• Provide innovative ways to align with the mission to be the best, most respected hotel company in America.
• Promote and engage in internal growth programs.
• Continuously exemplify and live by the company culture.
• Meet/exceed company goals and three metrics.
• Adhere to all Vision Hospitality Group, Inc. and property-specific brand standards.
• Report any deficiencies in rooms or public areas, and any out-of-order equipment, to the maintenance department.
• Make beds neatly with fresh linens.
• Pick up trash from the floor, remove and empty trash from waste cans.
• Clean mirrors, shelves, doorframes, and furniture with a damp cloth.
• Dust light fixtures, windowsills, and baseboards.
• Arrange furniture properly.
• Maintain the cleanliness of the hallway in front of rooms.
• Deep clean one room daily.
• Clean bathrooms, scrubbing basins, bathtubs, toilets, and tile floors with a damp rag and detergent.
• Disinfect surfaces in bathrooms.
• Replenish supplies in rooms (glasses, stationery, soaps, shampoo, tissue, toilet paper, guest directories).
• Place clean towels on racks.
• Vacuum each room and hallway.
• Report all vacated and clean rooms, occupied and clean rooms, or any other discrepancies, or any unusual conditions of furniture or room repairs needed to the Executive Housekeeper.
• Maintain a clean and attractive work area, uniform, and person.
• Possess knowledge of fire alarm and evacuation procedures.
• Ensure the security of guests, fellow associates, and hotel assets.
• Perform any other required duties as requested by the General Manager to aid in the operation of the hotel, restaurant, lounge, and guest service.
• Keep business functions of the company confidential, including financial status, customer/guest information, and associate issues.

Requirements & Tech Stack

• Outgoing personality
• Ability to work a flexible schedule
• Honest and able to work well with others
• Highest degree of integrity and humble
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Ability to stand/walk on feet for 8 hours
• Ability to work in a restrictive space/environment
• Eyesight enabling vision both near and far
• Ability to climb up and down stairs
• Ability to speak in a clear, understandable voice and hear at a basic level
• Ability to understand English
• Ability to bend, stretch arms overhead, and lift and/or carry up to 25 pounds

Qualifications

• None explicitly listed beyond the skills and abilities required.