Business Analyst

About the Role

The client seeks a Junior Business Analyst / Techno-Functional Analyst for an onshore support team to assist in transitioning work from offshore resources to a domestic model. This role supports business analysis, application configuration, process documentation, testing, and issue management across digital, application, and operational workstreams. This opportunity is suited for an early-career professional who is curious, organized, and eager to learn new systems. Candidates with backgrounds in business analysis, STEM, research, data analysis, healthcare, or IT internships, and application support are encouraged to apply. The position is a contract role with potential for full-time conversion after approximately six months for strong performers.

Key Responsibilities

• Gather, clarify, and document business needs, workflows, system requirements, and application issues.
• Collaborate with business users, product and application teams, and technical stakeholders to translate business needs into clear, actionable work items.
• Assist with basic application configuration, system administration, workflow updates, and technical support activities.
• Support application testing, including user acceptance testing (UAT), test case documentation, defect tracking, and business validation.
• Maintain documentation, meeting notes, process maps, issue logs, and follow-up records.
• Track issues and coordinate with stakeholders for timely resolution.
• Identify patterns, investigate problems, and contribute to process and application improvements.
• Apply knowledge of the software development lifecycle (SDLC), Agile practices, user stories, and application delivery concepts.
• Utilize Microsoft Office tools, particularly Excel, for analysis and documentation.
• Collaborate with business and technical teams to learn systems, understand operational needs, and support application enhancements.

Requirements & Tech Stack

• 0–3 years of experience in business analysis, application support, system configuration, data analysis, quality assurance, research, or a related technical or analytical role.
• Strong intellectual curiosity and a willingness to learn new systems and processes quickly.
• Ability to gather, clarify, and document business requirements, workflows, and issues.
• Exposure to application configuration, system administration, workflow updates, or technical support.
• Strong written and verbal communication skills, with the ability to work with business and technical stakeholders.
• Comfort with documentation, note-taking, process mapping, issue tracking, and follow-up.
• Basic understanding of SDLC, Agile, user stories, testing, or application delivery concepts.
• Analytical thinking, problem-solving skills, and the ability to identify patterns and ask relevant questions.
• Proficiency with Microsoft Office, especially Excel.
• Ability to support UAT, document test cases, track defects, and assist with business validation.
• Candidates based in the Midwest or Arizona are preferred, though other approved remote states may be considered.
• 100% remote.
• Full-time contract for an initial period of six months or longer, with the potential for full-time conversion.

Qualifications

Preferred Qualifications:

• Bachelor’s degree in STEM, Business Analytics, Information Systems, Computer Science, Engineering, Mathematics, Statistics, Biology, Psychology, Public Health, or a related field.
• Academic or professional experience with R, SPSS, Python, SQL, Tableau, Power BI, or similar analytics and statistical tools.
• Internship, co-op, or entry-level experience in healthcare, health insurance, hospital operations, software support, or IT.
• Experience writing user stories, acceptance criteria, business requirements, or functional documentation.
• Exposure to healthcare applications, patient or member data, digital health, CRM, CMS, contact center platforms, or enterprise systems.
• Experience supporting system configuration, permissions, workflows, forms, queues, dashboards, or data validation.
• Familiarity with SharePoint, Microsoft Teams, Jira, Rally, Azure DevOps, or similar collaboration and project-tracking tools.
• Experience working with offshore teams, support models, ticket queues, or application enhancement backlogs.
• Relevant coursework, research, internships, bootcamps, certifications, or hands-on experience with analytics tools may be considered in place of direct professional business analysis experience.

Education and Certifications:

• A bachelor’s degree is preferred, particularly in a relevant technical, analytical, scientific, or business field.
• No formal certification is required.