Chat Support Executive

About the Role

A retail chain is building a chat support line for online and in-store customers who message instead of calling. This is a chat-only position, with no voice queue, for customers reaching out about orders, exchanges, and store stock.

Key Responsibilities

• Handle inbound chats from the retail chain's website and app.
• Answer questions on order status, returns, exchanges, and store stock availability.
• Loop in a store or a supervisor when a query needs escalation.
• Run several chats side by side during busy hours, especially around sales and festive periods.
• Answer inbound chat queries on orders, deliveries, returns, and stock.
• Run multiple live chats in parallel during peak hours without losing accuracy.
• Escalate exchange, refund, or complaint cases to the right store or supervisor.
• Log every conversation clearly enough for a colleague to pick up where you left off.
• Flag recurring issues back to the support lead.

Requirements & Tech Stack

• Fast, accurate typing.
• Comfort holding several conversations at once.
• Patience with repeat questions and a calm tone in a written complaint.
• Willingness to work store-adjacent shifts including weekends.

Qualifications

• 0 to 2 years of experience.
• Freshers with good written English are welcome.
• Any prior retail, e-commerce, or customer-facing experience is good to have.
• Familiarity with a helpdesk or live-chat tool is good to have.

What you get

• A genuine entry point into customer support with a recognisable retail operation.
• On-site placement out of Bengaluru or Chennai with a structured training period.
• Room to move into voice, social, or team-lead tracks as you grow.