Business Analyst (1 to 3 Years), Merchant

About the Role

PhonePe is a technology company building digital platforms for Payments, Digital Distribution Services, and Financial Services. Launched in 2016, the PhonePe digital payments app has a significant user base and merchant network. The company's products include Consumer Payments, Merchant Payments, Lending and Insurance Distribution, and new platforms like Share.Market and Indus Appstore. The culture at PhonePe emphasizes empowerment, ownership, quick execution, and building platforms that impact millions.

The ideal candidate is a first-principle problem solver passionate about working with data, uncovering insights, and questioning the status quo.

What You Will Get

• Influence decisions impacting over 70 crore people.
• Interact with smart professionals and gain exposure to all facets of building a product at scale.
• Receive complete ownership and responsibility for analytics support, from problem identification to executive presentation.

Key Responsibilities

• Define critical metrics for pod strategy, monitor performance trends, and influence interventions.
• Collaborate with business and product functions to understand business problems and translate them into analytical problem statements.
• Own the insight generation phase, conducting deep analysis to provide unbiased answers backed by data-driven hypotheses.
• Contribute individual thoughts on improving critical metrics, acting as a business owner before using data to validate ideas.
• Serve as the analytics and visualization SME, ensuring dashboards are designed for easy data consumption.

Requirements & Tech Stack

• SQL: Ability to write complex queries to manipulate and consolidate data sources for dashboarding and analysis.
• Excel: Strong working knowledge.
• Visualization Tools: PowerBI, Tableau, QlikView.
• Data Analysis Languages: Understanding of R, Python.
• Statistical Concepts: Core understanding expected.
• Communication: Ability to clearly explain thoughts and ideas verbally and in writing.

Qualifications

• Minimum 1 year of analytics experience in relevant roles.
• Strong problem-solving and analytical skills.
• Penchant for business and curiosity to understand product functionality.
• Intuition for data and ability to handle big data sources.
• Experience in building ML models is a good-to-have, but not mandatory.
• Candidates who can explain the story behind their analysis will have an advantage.