Telecaller and CRM Management Executive

About the Role

Akash Nextgen Realty Private Limited is seeking a proactive Telecaller and CRM Management Executive to support customer engagement and coordinate property visits in Ahmedabad.

Key Responsibilities

• Make outbound calls to prospective customers, respond to enquiries, and understand their property requirements.
• Maintain accurate customer information, follow-up schedules, lead status, and communication history in the CRM.
• Coordinate and plan property site visits based on customer availability and project schedules.
• Share relevant project information, confirm appointments, send reminders, and follow up after visits.
• Work closely with the sales and site teams to ensure timely lead updates and smooth customer handovers.
• Prepare regular reports on calls, follow-ups, appointments, site visits, and lead conversions.

Requirements & Tech Stack

• Strong verbal communication, active listening, and follow-up skills.
• Comfort with maintaining records and using CRM systems, spreadsheets, or similar tools.
• Good organization and planning skills, especially for scheduling site visits.
• A customer-focused attitude, professional telephone etiquette, and the ability to work toward team targets.
• The role is full-time and in-office in Ahmedabad.

Qualifications

• Applicants with 6 months to 1 year of experience in telecalling, CRM coordination, customer support, sales support, or a related real estate role are preferred.