Business Analyst

About the Role

We are seeking a motivated and detail-oriented Business Analyst to join our Strategic Initiatives (SI) team. In this role, you will support the collection operations team in managing day-to-day activities, building performance trackers, optimizing customer allocation for our calling and field teams, and providing actionable insights through data analysis. This is a great opportunity for a recent graduate or a professional with up to 2 years of experience, particularly in collections, credit, or related fields. The ideal candidate is a data-driven problem solver with a strong ability to collaborate across functions.

Key Responsibilities

• Performance Tracking: Develop and maintain performance trackers for the collection operations team, including tracking key performance indicators (KPIs) related to customer payments, team productivity, and overall operational efficiency.
• Customer Allocation: Assist in the allocation of the customer base to calling and field teams, ensuring that customers are assigned based on their DPD (Days Past Due) status and that resources are optimally distributed.
• Data Analysis: Analyse operational data to identify trends, bottlenecks, and areas for improvement. Provide regular reports and insights to the operations team to inform strategic decisions.
• DPD Bucket Performance: Focus on improving the performance of different DPD (Days Past Due) buckets: 0-30, 31-60, 61-90, and NPA (Non-Performing Assets).
• Develop strategies to enhance collection efficiency and reduce NPA (Non-Performing Assets) across each bucket.
• Key Metrics: Track and analyse key metrics such as NPA and collection efficiency across the various DPD buckets, ensuring that performance targets are met.
• Process Improvement: Collaborate with the operations team to identify and implement process improvements based on data analysis and industry best practices.
• Cross-Functional Collaboration: Work closely with other departments, including credit, risk, and strategy teams, to ensure alignment and support the broader objectives of the collection operations.
• Tool and Query Development: Write and execute queries to extract data from various systems. Develop tools and spreadsheets that facilitate better decision-making and operational efficiency.

Requirements & Tech Stack

• Proficiency in Excel, Google Sheets, and other spreadsheet tools.
• Ability to write and execute SQL queries.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Finance, Business, Data Science).
• MBA is preferred but not mandatory.
• Up to 3 years of experience in a similar role, ideally within collections, credit, or financial services.
• Candidates with experience in solving complex problems in other industries will also be considered.