Early Morning Stock Associate

About the Role

Ross Stores, Inc., a leading off-price retail chain, is seeking an Early Morning Stock Associate to join their team.

Key Responsibilities

• Ensure a positive shopping experience for customers.
• Practice safe behaviors and maintain a high level of awareness on the sales floor to create a safe and secure environment.
• Maintain clutter-free and clear egress to emergency exits.
• Correct or report any unsafe conditions or practices immediately to Store Leadership.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
• Recognize fellow associates using Company recognition programs.
• Assist customers by being register-trained, helping with merchandise, and answering questions politely and knowledgeably.
• Greet all customers by making eye contact, smiling, and saying "hello" throughout the store, and saying "thank you" with every register transaction.
• Provide prompt and efficient responses to customers and respond to Customer Service calls immediately.
• Handle customer issues courteously and helpfully, involving Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising items per company best practices and monthly presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to perform roles efficiently and maximize productivity by executing Store best practices.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Qualifications

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.