Technical Content Professional Apprentice

About the Role

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation.

Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. As a Technical Content Professional Apprentice, you will play a key role in customer loyalty and IBM's profitability by driving user-centered, high-quality content through a collaborative partnership with the Design community.

Apprenticeship Overview

The IBM Apprenticeship Program is an approximately 12-month, official registered apprenticeship recognized by the Department of Labor (DOL). Graduates receive a nationally-recognized credential from the DOL. During the apprenticeship, you will be required to complete specific learning hours and on-the-job training to develop essential skills and competencies. While you can learn at your own pace, most apprentices complete their learning within 12 months. Upon graduation, you will be eligible to apply to available full-time roles at IBM.

Key Responsibilities

• Design, develop, and publish technical product content (e.g., embedded in the UI, messages, product & API documentation, multimedia, and more) with a focus on clarity, accuracy, and quality.
• Learn and apply fundamentals of content development, content architecture, publication testing, agile principles, and IBM Design Thinking.
• Learn DevOps and continuous delivery principles.
• Synthesize product information, collaborating with the Design community, to create a variety of modern, user-centric customer-facing information deliverables.
• Contribute as a team member, putting forward ideas, taking on responsibilities, and making choices about how the job gets done.

Requirements & Tech Stack

• Drive and eagerness to learn.
• Strong problem-solving and communication skills.
• Ability to work independently and take initiative, as well as work collaboratively in an agile team environment.
• Some knowledge or experience in ONE or more of the following:
• Ability to write accurate, clear, and concise content for a global audience.
• Ability to design, develop, edit, and produce accurate and effective technical documentation.
• Design Thinking.
• Ability to use and contribute to shared source repositories such as GitHub.
• Agile principles.
• Experience with HTML, XML, or DITA tagging languages.

Qualifications

• Willingness to complete the requirements of the apprenticeship program.
• Ability to understand technical concepts and write accurate, clear, and concise content.
• Preferred: High School Diploma/GED
• Preferred: Associate's Degree/College Diploma

Additional Preferred Experience

• Exposure to Content Creation Tools such as help authoring tools, content management systems, and version control systems.
• Basic understanding of Visual Content Development principles, including graphics, images, and multimedia.
• Curiosity about Information Architecture for organizing and structuring content.