Associate Claim Representative Outside Property

About the Role

This is a field position servicing Insureds/Agents in the Baltimore, Towson, Owings Mills, MD area. The selected candidate must reside in or around the assigned territories. A company vehicle will be issued for this position.

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. The program is typically 9-12 months, and upon successful completion, you will be equipped to handle claims independently.

This position is based remotely, involving work at residential and commercial locations, with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

Key Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate all relevant facts and information, including analyzing leases, contracts, by-laws, and other relevant documents.
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer-assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
• Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Requirements & Tech Stack

• High School Diploma or GED.
• One year of customer service experience.
• Valid driver's license.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Willingness to learn claims management and estimating software.
• Willingness to obtain an active adjuster license where required by state law.

Qualifications

• Bachelor's Degree.
• Previous internship or work experience in customer service or insurance.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.