EU FBA Ops Specialist , EU FBA

About the Role

Our vision is to be earth's most customer-centric company and earth's best employer. We are looking for a high caliber and tested Specialist to support EU FBA business operations, to deliver initiatives and projects with strategic significance. Our ideal candidate is a problem solver, has investigative and critical thinking mindset, attentive to details, result-oriented, and capable of succeeding in a fast-paced environment, within minimal supervision.

Key Responsibilities

• Investigating escalated tickets and track resolution within defined SLAs.
• Conducting deep dives into Seller Metrics to identify intent/root-causes.
• Identifying top reason codes/labels driving seller patterns and work with product, program, partner teams to address gaps/eliminate defects.
• Presenting insights to key stakeholders to implement improvement initiatives such as training, internal SOPs, updates to Escalation content.
• Working with product/program/partner teams to resolve escalated contact resolution of a supervisory or sensitive nature.
• Ensuring compliance with procedures and SLAs while achieving quality and performance metrics.

Requirements & Tech Stack

• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Strong analytical skills.
• Attention to detail.
• Effective communication abilities.
• Experience in root cause analysis and troubleshooting or problem solving.

Qualifications

• Bachelor's degree within last 12 months in Information Technology, Computer Science, Engineering or related fields.
• Experience with data analysis and basic Excel skills.
• Experience writing technical documents, project plans and progress reports to leadership and to stakeholders.