International Tour Package Sales Executive

Key Responsibilities

• Promote international tour packages.
• Understand customer requirements, budget, destination, and travel dates.
• Prepare quotations, itineraries, and customized travel proposals.
• Explain package inclusions, exclusions, hotel categories, sightseeing, and transport.
• Follow up with clients to convert inquiries into confirmed bookings.
• Negotiate pricing and package options within company guidelines.
• Upsell additional services such as sightseeing, transfers, insurance, and activities.
• Achieve monthly and quarterly sales targets.
• Coordinate with hotels, DMCs, transport operators, and tour operators.
• Obtain rates, availability, promotional offers, and group quotations.
• Ensure competitive pricing and suitable travel arrangements for clients.
• Maintain regular communication with customers before and after booking.
• Coordinate with operations and reservations teams for booking confirmations.
• Assist with payment follow-ups, documentation, and travel-related queries.
• Handle complaints professionally and support customer satisfaction.
• Maintain daily sales reports and lead trackers.
• Update customer inquiries, quotations, follow-ups, and booking status in the CRM.
• Monitor conversion ratios, revenue, and pending payments.
• Submit sales performance reports to the reporting manager.

Requirements & Tech Stack

• Knowledge of domestic and international destinations.
• Ability to prepare quotations and tour itineraries.
• Basic knowledge of MS Excel, Word, email, and CRM tools.

Qualifications

• Graduate in Tourism, Hospitality, Business Administration, or a related field; relevant experience may also be considered.
• Good communication and customer-handling skills.
• Strong sales, negotiation, and convincing abilities.
• Target-oriented approach and ability to work under pressure.
• Good relationship management and problem-solving skills.