Retail Team Member, Seaport

About the Role

Retail Team Members are crucial in delivering warm, helpful, and accurate customer service that reflects the Levain brand. They foster customer loyalty by creating a welcoming environment and supporting daily operations, ensuring a clean and inviting store.

Key Responsibilities

Team Collaboration

• Show care for co-workers and build meaningful connections.
• Work collaboratively with team members to ensure smooth store operations.
• Facilitate open, clear, and timely communication with team members and management.
• Stay informed about new products, procedures, and promotions.

Customer Service

• Greet customers with a warm and welcoming demeanor.
• Ensure every guest receives consistent, accurate, high-quality service reflecting Levain’s brand standards.
• Foster strong, lasting relationships with customers to enhance their sense of belonging.
• Resolve customer issues promptly and courteously with empathy.

Operations

• Consistently adhere to established protocols and maintain the highest standards of excellence for baked goods.
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared.
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces.
• Assist in restocking and organizing inventory and adhere to guidelines from Shift Lead or management.

Requirements & Tech Stack

Requirements

• Open availability: ability to work mornings, nights, weekends, and holidays.
• Ability to lift/push up to 25+ pounds, including overhead.
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs.
• Read and communicate in English, both verbally and in writing.
• Toast POS system knowledge is required.

Qualifications

• Previous retail or customer service experience is preferred.
• People-forward attitude with exceptional customer service skills.
• Proactive and empathetic in assisting customers and team members.
• Strong communication & interpersonal skills; team-oriented with a positive attitude.
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient.
• Must be reliable, responsible, and punctual.
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even-keeled.
• Strong attention to detail in customer interactions and product knowledge.
• Embody and promote the values and standards of Levain Bakery.

Compensation & Benefits

• $17-19.25/hour + tips
• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• One Week of Paid Time Off
• 401K with 3.5% Company Match