Medical Assistant

About the Role

The Medical Assistant is a member of the health care team primarily responsible for providing support to physicians, nurses, and other licensed medical staff. This role facilitates efficient patient flow, assists with patient care activities, and performs administrative functions.

Key Responsibilities

• Assures efficient patient flow: Escorts patients to exam rooms, identifies patients using two identifiers, and prepares them for examination.
• Obtains accurate vital signs per organization standards.
• Documents reason for visit and updates/confirms allergies, smoking history, and pharmacy information.
• Informs the provider and registered nurse of significant changes in vital signs or acute symptoms.
• Anticipates and sets up necessary equipment or supplies for visits.
• Cleans and prepares exam rooms for the next patient.
• Responds to needs to expedite visits, maintain patient flow, and prioritize tasks.
• Assists practitioners with medical and surgical procedures (e.g., ECG, venipuncture, immunizations, setting up procedure trays, specimen collection, CLIA waived testing) as directed by a Provider.
• Prepares and stocks exam rooms by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Maintains vaccine/medication inventory.
• Monitors and maintains equipment and instruments according to clinic guidelines.
• Assists in ordering supplies and correctly disposes of expired items.
• Adheres to office opening and closing procedures.
• Promotes patient satisfaction by interacting with patients in a professional and friendly manner.
• Accepts and performs delegated responsibilities positively.
• Offers assistance to colleagues.
• Attends and participates in staff meetings.
• Communicates appropriately and effectively with patients and the patient care team (in person and by phone).
• Performs delegated procedures common to the specialty area safely, effectively, and efficiently.
• Performs all other duties as assigned by the Supervisor or Manager.

Requirements & Tech Stack

• High school diploma or GED.
• Current certification in one of the listed medical assistant certifications, OR written proof of meeting eligibility requirements for one of the five eligible certification exams.
• Accepted documentation for new MA Graduates (within six months of graduation): A letter from the school or a letter from the certifying body.
• Accepted documentation for Non-Certified MAs or new graduates past six months: A letter from the certifying body.
• Within the first six months of employment, must complete one of the following certifications (up to two test attempts):
• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA).
• Registered Medical Assistant (RMA) through American Medical Technologists (AMT).
• National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT).
• Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA).
• Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP).
• Signed acknowledgement during onboarding that certification must be attained within six months as a condition of employment.
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Strong computer skills.

Qualifications (Preferred)

• Completion of an accredited Medical Assistant training program.
• One to two years of ambulatory care experience.
• Experience with electronic medical record (EMR) systems.