Client Services Representative Intern

Kahaaneeya

About the Role

Kahaaneeya is a brand strategy company that helps organizations uncover and communicate their unique brand stories to the right audience. The team collaborates with startups seeking a clear brand identity and established businesses undergoing rebranding. By combining strategic thinking with storytelling, Kahaaneeya designs brand narratives that stand out in competitive markets and resonate with customers. The company focuses on helping clients achieve their branding goals through tailored strategies and meaningful engagement.

The Client Services Representative Intern will support day-to-day client interactions and service delivery at Kahaaneeya’s West Delhi office in an on-site internship role. This role offers exposure to brand strategy work while developing skills in client relationship management and professional communication.

Key Responsibilities

• Assist with client onboarding.
• Respond to client inquiries.
• Coordinate with internal teams to ensure timely and accurate execution of branding projects.
• Help track client feedback.
• Contribute to improving client satisfaction.
• Maintain organized records of client communication and project status.

Qualifications

• Client-facing skills, including Client Services and Customer Service, with a focus on building positive, professional relationships.
• Strong Communication skills, both written and verbal, to interact effectively with clients and internal teams.
• Ability to support Customer Satisfaction by responding promptly to concerns and helping ensure a smooth client experience.
• Basic understanding of Finance concepts to assist with simple billing queries, invoicing support, or project cost tracking as needed.
• Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field.
• Strong organizational and time-management skills, with attention to detail and the ability to handle multiple tasks.
• Proficiency in common office productivity tools (e.g., email, spreadsheets, presentation software).
• Interest in branding, storytelling, and client-focused work, with a willingness to learn and take initiative.