CLUB Customer Service Outfitter Associate

About the Role

The CLUB Customer Service Outfitter provides world-class customer service for guests while presenting the benefits of becoming a CLUB Member. This role involves being a product expert and executing account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

Key Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience.
• Proactively greets customers and presents the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current members with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and the CLUB Booth clean and organized.
• Provides full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.

Requirements & Tech Stack

• Minimum Degree Required: High school diploma or equivalent experience.
• Experience: 0 to 2 Years of Experience.
• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Physical Requirements

• Stand and/or walk during shift to assist customers on the sales floor.
• Hear well enough to constantly communicate with others.
• Constantly repeat motions that may include wrists, hands, and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of work.
• Light work involving lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, or step stools.
• Occasionally work in noisy environments.

Independent Judgement

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required.
• Often makes recommendations to work procedures, policies, and practices.