Support Executive

About the Role

The Support Team is the frontline of Inkle’s customer experience, acting as the first point of contact for clients to resolve queries, understand filings, and stay on top of deadlines. As a Customer Support Executive (Night Shift), you will ensure seamless communication with clients, provide accurate and timely updates, and coordinate with internal teams to deliver high-quality support. This role requires attention to detail, proactive follow-ups, and a strong commitment to client satisfaction.

Key Responsibilities

• Onboard new customers converted by the sales team.
• Respond to customer queries throughout the day on our proprietary chat tool.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants to ensure deliverables are on time.
• Be highly responsive to complaints and issues raised by customers, and work to resolve them.
• Continuously feed back process improvements to the Product team.

Requirements & Tech Stack

• Experience is not required.
• Willingness to work night shift constantly.
• English communication skills.
• Attention to detail.
• Highly organized with the ability to multitask.
• Self-driven and proactive nature.
• Proprietary chat tool

Qualifications

• An obsessive interest in customer service excellence.
• Strong ability to communicate in English and foster positive business relationships.
• Very focused on attention to detail.
• Highly organized and with the ability to multitask.
• Self-driven and proactive nature.
• Willingness to work night shift constantly.