Telecommunications Specialist

Surakhsha – Insurance & Travel Desk

Key Responsibilities

• Make outbound calls and respond to customer enquiries.
• Explain insurance and travel service options clearly and professionally.
• Generate leads and maintain accurate customer records in the CRM.
• Schedule callbacks, appointments, and policy-review discussions.
• Follow up on renewals, customer requests, and pending enquiries.
• Coordinate with the advisory team for customer support and service delivery.
• Maintain customer confidentiality and follow consent-based calling practices.
• Achieve daily calling, lead-generation, and follow-up targets.

Requirements & Tech Stack

• Good communication skills in Hindi; Odia and English are an advantage.
• Basic smartphone and computer skills.
• Customer-handling skills and a professional attitude.
• Willingness to learn about insurance and travel services.

Qualifications

• Freshers are welcome.
• Telecalling, sales, or customer-service experience is an advantage.